Wynn Interactive is home of the rapidly growing WynnBET and Wynn Slots companies – innovative digital companies transforming how people experience and engage with online sports betting, online casino as well as social mobile games. We create fun, group-based products with intelligent gamification, and a fast and intuitive user experience. Based in Las Vegas, with principal offices located in London and across Europe, our people are central to the Wynn experience. If you are the best, you should be working with the best. Come join us in making history.
Our Brands:
WynnBET is the US based casino and sports betting app designed for the community of casino and sports bettors who know the difference between being just “better” and being the “best.” Leverage Bonus Wheel offerings to enhance your betting and interact with like-minded, sports aficionados. With WynnBET, you can hold the Wynn casino and sports betting experience in the palm of your hand.
Wynn Slots offers a wide variety of social casino slot games with the opportunity to earn in-game prizes including free nights at Wynn Las Vegas. Go head-to-head with other players in winner takes all battles. Climb up the Leaderboard in various Tournament events to win even bigger prizes.
Combined, these are powered by Wynn Resorts and bring the Wynn experience to the digital environment. As the digital extension of Wynn Resorts’ luxury brand experiences, Wynn Interactive is built upon the view that our team is a collection of masters in their fields, and therefore an asset to be cultivated, not an expense.
The VIP Host will work closely with the VIP Team to create an effective relationship with top-tier patrons. They will facilitate patron requests with regards to their gaming experience. The host will focus on maximizing patron value to the business and providing the most sophisticated patron experience in the industry. Building and maintaining professional relationship that engender loyalty to the WynnBET brand from our top-tier patrons will be a key focus for this role.
Responsibilities:
- Identifies VIP Patrons for the business
- Responsible for maintaining the business relationships with the top players including the regular playing patterns
- Creates engaging relationships with VIP patrons including through email and tele-call
- Understand and document internal and external factors affecting VIP playing behavior
- Assign special tactical bonuses terms for VIP based on minimum deposit with a time period expiry on offer
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Provide Special service:
- Offer fast query resolution service for VIP
- Offer VIP preview on new games
- Invite relevant VIP to exclusive events using noncash incentive budget
- Gifts to VIPs based on wagering targets within set time parameters
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Winners:
- Identify big winners based on agreed criteria
- Brief fulfilment with requirements for identified winners (photo, testimonial etc.)
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Implement and manage the template winners process
- Create and manage winners’ inventory (cheques, champagne etc.)
- Where relevant organize winner events in conjunction with Senior CS Management
- Edit and upload winners’ content on site
- Ability to identify, entice, and ultimately poach Patrons from competitors
- Work with upper management to identify specific monthly goals based on income, player engagement, and # of new players brought in
- Collaborate with other members of the VIP team to develop strategies to generate additional revenue
- Other job duties as assigned
- Must be at least 21 years of age.
- Must have prior experience as a VIP Host
- Pre-existing connections with significant players strongly preferred
- Ability to travel, attend and assist with running VIP events when needed
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- Excellent relationship building skills
- Excellent problem-solving abilities
- Obtainment of Gaming license(s) in specific jurisdictions may be applicable
Additional Information
WynnBET and Wynn Slots are equal opportunity employers committed to hiring a diverse workforce and sustaining an inclusive culture. The Wynn Interactive group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
